Last week, I talked with Michael Palermo, Xenia’s Newest Board Member and owner of Michelangelo’s Coffee and Wine Bar, about his life, his work in Norman, and his interest in Xenia and dialogue. Enjoy!
Clint Williams: So how did you end up in Norman?
Michael Palermo: I was living in Denver, and I married my wife Paula, who was living in Oklahoma at the time. Originally, we thought she would move to Denver and find a job in the school system there, but nothing was coming open, and we decided to take a look at Norman. Both my kids went to OU, and my wife’s two kids live here now, so we were both familiar with the town and liked it. It was a perfect fit for us.
CW: What were you doing in Denver?
MP: I owned another coffee and wine bar. It was almost exactly the same as this one. It was even called Michelangelo’s. Owning a restaurant has been a lifelong dream of mine. In 1969, I set out to own a restaurant with my dad. We had everything planned, right down to the menu. But not long after that, my dad was diagnosed with leukemia and died very quickly. Then my children came along, so I started selling real estate and continued in that business for 30 years.
CW: And that was in Denver?
MP: No, in Houston. After my real estate career, I moved to Denver and opened my first Michelangelo’s there. That was 2005.
CW: You’ve only been in Norman for a year or so. What do you like most about it?
MP: I’ve only lived here about that long, but I’ve been coming to Norman since 1988. My son was a cheerleader and on the rugby team, so I’ve been to a lot of OU sports events. But even the first time I pulled into town, I knew I would really like living here, living in a town this size. Coming from Houston and Denver, it’s nice to have a more laid-back atmosphere.
CW: One of things I like about coming into your coffee shop is that you know the name of everybody who comes in here. You really seem to enjoy people and quality customer service.
MP: I think that’s one of the things I picked up from having parents who always owned their own businesses. Often times, our customers have a real sense of ownership of this place. It’s their coffee shop. And they like seeing the owner in here interacting with the customers. My parents owned a grocery store when I was a kid, and people took satisfaction and comfort in the fact that they were going to be in the store every time the doors were open. Being an independent business, you have to offer people more than just a place to come buy a product. That’s really key.
CW: I see a lot of connection between the kind of service you provide and some of the fundamental things we examine at Xenia.
MP: Yeah, I see Xenia almost like an art form. You help people learn to express themselves, and communication and learning a shared vocabulary is so important in expression, and what is art if not expression? Is that about right?
CW: Absolutely. I would just add that we also teach ways to appreciate the expressions that others bring to the table. That’s the other piece.
MP: Of course. That’s one of the things I appreciate about Xenia most.
CW: And when we first met, when I first started talking to you about the institute, what held your interest enough to consider joining the board?
MP: First of all, I saw this as a great opportunity to get involved with a non-profit organization. I’ve worked in various ways with non-profits before, but nothing like what I do with you now. I was really excited to be asked to be in the leadership. I also really admire your courage in working for the common good instead of selling a product or something like that. Raising your own budget through grants and private contributions is not an easy thing to do.
CW: Is there any Xenia program or service that you particularly like?
MP: What I like most is that you get people from diverse backgrounds to come together in a safe environment, one in which they can share meaningful, important things with each other. If you take two people from different backgrounds and put them together in the way Xenia does, there is enormous potential for them to gain something from each other and grow.
CW: And there’s the possibility to teach people to talk about issues without getting so mad at each other. We also try to prevent people from going into the situation feeling like they already know what the other side is going to say. We get to know the issue by getting to know the people who care about the issue…both sides. We meet routinely on the issue and we insist on civil conversation, if for no other reason than to demonstrate that it’s actually possible.
MP: And that’s the kind of work that I honestly feel will change the way we think about issues and the way that we treat each other.
CW: Michael, thanks so much for your time today. It’s great to have you on the board, and I look forward to getting to know you better as we go along.
MP: You’re very welcome. I had a great time.